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Minimum conduct, safeguarding, service accuracy, incident reporting, and client-boundary requirements for BOOK'D professionals.
Professionals must accurately describe services, pricing, duration, credentials, and fulfillment location. They must maintain professional boundaries; obtain appropriate service consent; follow applicable sanitation, infection-control, accessibility, and safeguarding requirements; protect client information; refuse work that cannot be performed safely or lawfully; and report safety, access, harassment, injury, property, or payment incidents through the BOOK'D incident process. Retaliation, discrimination, credential misrepresentation, off-platform diversion intended to evade an existing BOOK'D obligation, and unsafe service delivery are prohibited.
Evidence requirements
Attestation is required. BOOK'D may request service records, incident responses, training evidence, or other proportionate proof during review.
Enforcement
Findings may require remediation, restrict activities or access, suspend marketplace visibility, or result in rejection or removal.
Applicability
Application type: professional · Mandatory: Yes
