Credits expire 90 days from issue date. No extensions.
Hourly Rental Cancellations
| Cancellation Timing | Policy |
|---|---|
| 24+ hours before booking | 100% credit toward future booking (no cash refund) |
| Less than 24 hours before booking | No refund or credit |
| No-show (failure to arrive) | No refund or credit; account flagged |
Membership Cancellations
- Membership fees are non-refundable once charged.
- Cancel at least 7 days before your renewal date to prevent the next charge.
- Cancellation requests received fewer than 7 days before renewal will stop the following cycle’s charge.
- Membership benefits remain active until the end of the current billing period.
- Unused benefits (free hours, credits) do not carry over and are not refundable.
Podcast Studio Cancellations
- 48+ hours before session: 100% credit or reschedule
- 24–48 hours before session: 50% credit
- Less than 24 hours or no-show: No refund or credit
- Add-ons (editing, clips): Refundable only if canceled 24+ hours in advance
Event Rental Cancellations
- 14+ days before event: Full refund minus $50 administrative fee
- 7–14 days before event: 50% refund
- Less than 7 days: No refund
- Security deposit: Refunded within 7 business days if no damages
Book'D Initiated Cancellations
- If Book’D cancels a booking due to facility issues, full refund or reschedule will be offered.
- If Book’D cancels due to renter policy violation, no refund will be provided.
- Book’D is not responsible for cancellations due to force majeure events.
Chargeback Policy
Chargebacks are prohibited.
- Renters agree not to initiate chargebacks with their bank or credit card company.
- All disputes must be resolved directly with Book’D.
- Initiating a chargeback will result in immediate account suspension.
- Renter agrees to pay all costs associated with defending chargebacks, including administrative fees.
- Fraudulent chargebacks may be reported to credit bureaus and pursued legally.
